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When I tried calling the customer service supervisor who originally gave me a statement credit and advised me about the local office manager’s recommendation, that call also went unreturned. At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service. When my contract with ADT expired, I contacted the company to disconnect my service, which they did, but they continued taking the monthly payment from my checking account.

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0, Ring, and now the SkyBell HD I plan to stick with this one. The first two 2 iterations of the SkyBell product were just so so. They had lots of potential but did not quite deliver. SkyBell HD on the other hand is a dramatic improvement and is still getting better. From the time this HD product hit the market there have already been updates to both the firmware and mobile application. These updates have improved functionality and reliability of the product itself and the new SkyBell HD application made it incredibly easy to interact with the product via multiple smartphone devices. Photo quality was drastically improved too true HD quality even with such a wide angle lens and colors are truly sharp regardless of night or day. The SkyBell HD app is a completely new app separate download in app store from the past models and is lightyears ahead and finally a “modern” app that works. We no longer worry about package thefts!Since installing the new HD model, I have had numerous conversations with neighbors through the SkyBell HD and I have even been able to tell solicitors to go away from my desk at work miles and miles away!Even better, I have been able to notify my neighbors when packages are delivered so they can pick them up while I am out of town. I love my SkyBell HD!I highly recommend this product. More detailed review below.

 

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